Paul Lewis investigates the high cost of borrowing for people that banks and credit card companies don't want to know, and asks what can be done.
The Price of Poverty: Paul Lewis investigates the high cost of borrowing for people that banks and credit card companies don't want to know, and asks what can be done.
|Fighting For Fairness||20040413||20040418|
Are consumers being short-changed when proven to be the victims of financial injustice? The Financial Ombudsman Service settles people's disputes with banks and financial firms and orders compensation, but now complaints about the Ombudsman Service itself are on the increase.
Is it still truly independent and continuing to uphold fair play, or is it failing amid a torrent of claims for endowment and other cases of investment mis-selling? Money Box investigates whether the hugely growing stresses on the Financial Ombudsman Service are hampering the chances of consumers achieving the level of justice they seek and limiting the amount of compensation they receive.
Chris A'Court meets consumers who claim they're being failed by the financial disputes system and investigates whether there's a strong case for change.
In a special one-off documentary, Paul Lewis investigates the state pension, asking whether it is time for a radical new approach.
|The Sins Of Commission||20050517||20050522|
Commission is at the heart of the financial services industry.
But critics say it has contributed to mis-selling and that it undermines our trust in the people who give us financial advice.
Money Box's Paul Lewis investigates the case for and against reform.