Are consumers being short-changed when proven to be the victims of financial injustice? The Financial Ombudsman Service settles people's disputes with banks and financial firms and orders compensation, but now complaints about the Ombudsman Service itself are on the increase.
Is it still truly independent and continuing to uphold fair play, or is it failing amid a torrent of claims for endowment and other cases of investment mis-selling? Money Box investigates whether the hugely growing stresses on the Financial Ombudsman Service are hampering the chances of consumers achieving the level of justice they seek and limiting the amount of compensation they receive.
Chris A'Court meets consumers who claim they're being failed by the financial disputes system and investigates whether there's a strong case for change.