The Headset Set

Comedy sketch show set in a vast call centre run by a mail order catalogue company.

Episodes

SeriesEpisodeTitleFirst
Broadcast
RepeatedComments
010120110623 (BBC7)
20141118 (BBC7)

A new audience sketch show set in the world of call centres. It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

EPISODE 1

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul sharma

Various - Philip Fox

Writers - James kettle, Stephen Carlin, Andy Wolton, Ben Partridge, Colin Hoult, Dan Tetsell, Dale Shaw, Kevin Core, Rob Gilroy, Tom Neenan

Script editor - Dan Tetsell

Producer - Tilusha Ghelani.

020220110630 (BBC7)
20141125 (BBC7)

A new audience sketch show set in the world of call centres. A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

WELCOME TO SMILE5!

Smile5 is a mail order catalogue company selling everything from Rolex watches to lawnmowers, from financial products to phone and broadband, from holidays to health insurance. And somewhere in a brown-field wasteland miles from the nearest town, it runs one of the largest call centres operating in the UK. This is the world of The Headset Set.

Each episode features a host of sketches set in the call centre, eavesdropping on both sides of the bizarre, horrific and ludicrous business-customer relationship. While the bulk of each show is taken up with standalone sketches, there are linked scenes providing a gentle narrative curve to proceedings. These scenes feature four of the call centre's employees:

Sailesh - Officially the team leader, Sailesh has recently moved from Bangalore seemingly bringing a wealth of call-centre experience and an admirable work ethic lacking in his fellow Headsetters. However, Sailesh has a secret... was he headhunted or did he leave India under a cloud?

Bernie - As she's been here longer than anyone and she refuses to recognise Sailesh's authority. She also refuses to learn how to use anything more technologically advanced than a 1980s trim phone.

Aleesha - A self-loathing street-wise cynic who resents having to work at Smile 5. Or in fact, having to work at all.

Big Tony - Tony spends most of his time on the phone, but not necessarily on Smile 5 business. He's always running some sort of scam, like a minicab office from his desk.

There are also sketches featuring the HR department, who seem determined not to hire anyone and Smile5's head of training Ralph, who trains the most inept of the call centre staff, such as the child-like Bradley (Paul Sharma) who is too nervous to take calls.

EPISODE 2

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Sailesh, Bradley and other characters - Paul sharma

Various - Philip Fox

Written by - Various

Script editor - Dan Tetsell

Producer - Tilusha Ghelani

WRITERS

This is a team written sketch show originated by Stephen Carlin and James Kettle. Established sketch writers such as Stephen Carlin, James Kettle, Jon Hunter and Colin Hoult are joined by the best writers to have emerged from recent 'open door' radio shows, such as Recorded for Training Purposes and Newsjack. All tied together by script editors James Kettle and Dan Tetsell.

010120110623

It is Sailesh's first day as team leader working at Smile5, the catalogue company that sells anything and everything.

010220110630

A new phone system is causing chaos at Smile5, the catalogue company that sells anything and everything.

010320110707

Everyone is falling ill in the open-plan offices of Smile5, the catalogue company that sells anything and everything.

This episode was written by James Kettle, Stephen Carlin, Celia Pacquola, Andy Wolton, Benjamin Partridge, Colin Hoult, Kevin Core, Madeliene Brettingham, Rebecca Hobbs and Dan Tetsell

010420110714

Today is appraisal day in the offices of Smile5, the catalogue company that sells anything and everything.

Only Sailesh has prepared, the others plan to use various other crackpot methods to sail through.

010520110721
0106 LAST20110728
020120121101

This week, a new Guy called Scott starts work at Smile 5, while sketches include a man calling to complain about a faulty bowl.

020220121108

EPISODE 2

Sketches set in a call centre called Smile 5, a mail order catalogue company that sells anything and everything. On the Smile 5 call centre floor, Bernie is excessively angry over her missing lunch.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various characters - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Script editor - James Kettle.

Producer - Tilusha Ghelani

020320121115
020420121122

EPISODE 4

Audience sketch show set in the world of a call centre called Smile5, a company that sells anything and everything. The Headsetters have been asked to remove the massive hole in the middle of their office. It's health and safety gone mad.

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani

020520121129

Bernie brings her dog in to the office and starts a craze.

0206 LAST20121206

The call centre installs a thermostat, which causes conflict.

Aleesha and other characters - Chizzy Akudolu

Bernie and other characters - Margaret-Cabourn Smith

Big Tony, Ralph and other characters - Colin Hoult

Various - Lucy Montgomery

Sailesh, Bradley and other characters - Phaldut sharma

Writers - Various

Producer - Tilusha Ghelani